Privacy Policy
Who We Are
LUX99 is a luxury streetwear brand operating at lux99tm.com. For any privacy related enquiries contact us at support@lux99tm.com
What Personal Data We Collect and Why
We collect the following data when you use our site:
Name, email address, phone number, and shipping address when you place an order or sign up for marketing messages. Payment information processed securely through our payment provider — we never store your card details directly. Browsing data and cookies to improve your experience on our site.
Contact Forms
When you submit our contact form we collect your name, email, and message. We keep this information for up to 6 months for customer service purposes only and do not use it for marketing without your consent.
Cookies
Our site uses cookies to keep your shopping cart active, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings at any time.
Analytics
We use basic analytics to understand how visitors use our site. This data is anonymous and cannot be used to identify you personally.
Who We Share Your Data With
We share data only with the following trusted third parties to operate our store:
Klaviyo — email and SMS marketing. WooCommerce and Hostinger — store and hosting. Payment processors — to complete your transactions securely. None of your data is ever sold to third parties.
How Long We Retain Your Data
Order and purchase records are kept for up to 10 years for legal and accounting purposes. Contact form submissions are kept for 6 months. Marketing subscription data is kept until you unsubscribe.
Your Rights Over Your Data
You have the right to request a copy of the personal data we hold about you, request that we correct or delete your data, withdraw marketing consent at any time by replying STOP to any SMS or clicking unsubscribe in any email.
To exercise any of these rights email us at support@lux99tm.com
SMS Marketing Data
If you opted in to receive text messages from LUX99 your phone number is stored securely through Klaviyo and used only to send you drop announcements, promotions, and cart reminders. You can opt out at any time by replying STOP. Your number is never sold or shared with third parties outside of Klaviyo.
Where Your Data Is Sent
Some of your data is processed outside the European Union through services like Klaviyo and Hostinger. These providers comply with international data protection standards including GDPR requirements to ensure your data is protected to the same standard as within Europe.
How We Protect Your Data
Our site uses SSL encryption. Payments are processed through secure certified payment gateways. Access to customer data is restricted to authorized personnel only.
Data Breach Procedures
In the event of a data breach we will notify affected users within 72 hours via email and take immediate steps to secure all data.
Contact Us
For any privacy related questions or requests contact us directly at support@lux99tm.com
Last Updated: March 2026